Frequently Asked Questions
Everything you need to know about your Mouse in a Box order.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed apparel. Items must be returned in their original packaging with tags attached for a full refund.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our charts for the perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
At Mouse in a Box, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester to minimize our environmental footprint.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly to your doorstep.